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Srm university Interview Questions and Answers
Ques:- If a customer wants to switch from airtel to vodaphone. How will you convince him to not to do that?
Right Answer:
I would highlight the benefits of staying with Airtel, such as superior network coverage, better customer service, exclusive offers, and loyalty rewards. I would also address any specific concerns they have and offer solutions to improve their experience with Airtel.
Ques:- What is your expectation about the company?
Right Answer:
I expect the company to provide a supportive work environment, opportunities for professional growth, and a culture that values collaboration and innovation.
Ques:- What is the relationship between electrical and mechanical?
Right Answer:
Electrical and mechanical systems are interconnected; electrical energy can be converted into mechanical energy (like in motors), and mechanical systems can generate electrical energy (like in generators).
Ques:- Can you share an example of how you’ve adapted to different team dynamics in the past
Right Answer:
In my previous job, I worked with a team that had a very collaborative culture, where everyone shared ideas openly. I adapted by actively participating in discussions and encouraging quieter team members to share their thoughts. Later, I joined a different team that was more structured and focused on individual tasks. I adjusted by taking more initiative in my work and providing regular updates to keep everyone informed. This flexibility helped me contribute effectively in both environments.
Ques:- How do you handle shifting priorities or sudden changes in project requirements
Right Answer:
I handle shifting priorities by staying flexible and open to change. I prioritize tasks based on the new requirements, communicate with my team to ensure everyone is aligned, and adjust my workflow to accommodate the changes while maintaining focus on project goals.
Ques:- How do you manage working on projects with new technology or tools you’re not familiar with
Right Answer:
I approach new technologies by first researching and understanding the basics through documentation and tutorials. I then practice using the tools in small projects or exercises to gain hands-on experience. Additionally, I seek help from colleagues or online communities when needed, and I stay adaptable by being open to learning and adjusting my approach as I gain more knowledge.
Ques:- How do you maintain productivity when faced with new or unfamiliar tasks
Right Answer:
I maintain productivity with new or unfamiliar tasks by breaking them down into smaller steps, prioritizing tasks, seeking clarification when needed, using available resources, and staying organized. I also set specific goals and deadlines to keep myself focused and motivated.
Ques:- How do you keep your skills up to date in a rapidly changing industry
Right Answer:
I keep my skills up to date by regularly attending workshops and webinars, following industry news and trends, taking online courses, and participating in professional networks and forums.
Ques:- Product development vs IT services
Right Answer:
Product development focuses on creating new products or enhancing existing ones for the market, often involving innovation and long-term planning. IT services, on the other hand, involve providing support, maintenance, and solutions to clients' existing technology needs, typically on a contractual basis.
Ques:- What specific training have you had that would be relevant to this project manager job?
Right Answer:
I have completed a Project Management Professional (PMP) certification, attended workshops on Agile methodologies, and participated in training on risk management and stakeholder communication. Additionally, I have experience using project management software like Microsoft Project and Trello.
Ques:- How you will manage at difficult situation
Right Answer:
In a difficult situation, I would first assess the problem to understand its root cause. Then, I would communicate openly with my team to gather input and brainstorm solutions. Prioritizing tasks, staying organized, and remaining calm are crucial. Finally, I would implement the chosen solution, monitor progress, and adjust as needed while keeping stakeholders informed.
Ques:- How would company x dealing in BPO service can increase revenue without incurring a significant cost?
Right Answer:
Company X can increase revenue without significant costs by implementing the following strategies:

1. **Upselling and Cross-selling**: Offer additional services to existing clients.
2. **Enhancing Service Quality**: Improve service delivery to retain clients and attract new ones through referrals.
3. **Leveraging Technology**: Use automation and AI tools to increase efficiency and reduce labor costs.
4. **Expanding Client Base**: Target new markets or industries that require BPO services.
5. **Flexible Pricing Models**: Introduce tiered pricing or subscription models to attract more clients.
6. **Training and Development**: Invest in employee training to improve productivity and service quality.
7. **Partnerships and Alliances**: Collaborate with other companies to offer bundled services.
Ques:- You have been called in by an accounting firm that is experiencing declining profitability in its auditing operation. What levers would you push to help improve profitability?
Right Answer:
1. Analyze and streamline processes to reduce inefficiencies.
2. Invest in technology to automate repetitive tasks.
3. Train staff to improve skills and productivity.
4. Review pricing strategies and adjust fees if necessary.
5. Focus on high-value clients and services.
6. Enhance marketing efforts to attract new clients.
7. Monitor and control costs more effectively.
8. Implement performance metrics to track and improve productivity.
Ques:- An elevator company wants to know why their sales have fallen and with it their profits. Quantify the loss they have made. Tell me how we need to get around it.
Right Answer:
To quantify the loss, analyze sales data over the past year, comparing it to previous years to identify the percentage decrease in sales and profits. For example, if sales dropped from $1 million to $700,000, that’s a 30% decrease, leading to a proportional profit loss.

To address the issue, conduct market research to understand customer needs, improve product features, enhance marketing strategies, and explore new markets or partnerships. Additionally, gather feedback from customers and sales teams to identify specific pain points and adjust offerings accordingly.
Ques:- Have you ever dealt with a situation where communications were poor? Where there was a lack of cooperation? Lack of trust? How did you handle these situations?
Right Answer:
Yes, I have encountered situations with poor communication and lack of cooperation. In such cases, I focused on facilitating open dialogue by organizing a meeting where everyone could express their concerns and ideas. I encouraged active listening and ensured that all voices were heard. To build trust, I emphasized transparency and followed up on commitments. This approach helped improve collaboration and foster a more positive working environment.
Ques:- A medical equipment manufacturer in the southeastern US has called you in because it feels its working capital requirements are much higher than those of its competitors. How will you help it solve its problem?
Right Answer:
I would analyze the company's inventory management, accounts receivable, and accounts payable processes to identify inefficiencies. Then, I would recommend strategies to optimize inventory levels, improve collection times on receivables, and negotiate better payment terms with suppliers to reduce working capital requirements. Additionally, I would benchmark these metrics against competitors to identify specific areas for improvement.
Ques:- How can I start my career in automated testing?
Right Answer:
To start your career in automated testing, you should:

1. Learn the basics of software testing and QA principles.
2. Gain proficiency in programming languages commonly used in automation, such as Java, Python, or C#.
3. Familiarize yourself with automation testing tools like Selenium, JUnit, or TestNG.
4. Practice writing test scripts and creating test cases.
5. Build a portfolio by working on personal projects or contributing to open-source projects.
6. Consider obtaining relevant certifications in software testing or automation.
7. Network with professionals in the field and apply for entry-level positions or internships.
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